It is also important to consider that quite often, a chain of servers is handling an HTTP request, so that it may not be your server that is returning the error.” Often, you will need the help of a server administrator to investigate them.

The website noted: “These errors are caused by the server being unable to fulfill an apparently valid request from a visitor. Eastern.ĪTT explained that a 5xx code means the issue is with the server. Instagram’s Help page simply reads “5xx Server Error” as of 12:05 p.m. Instagram’s website is also completely down, including its Help page, where people often go when encountering errors. We’re working on it and we’ll get it fixed as soon as we can.” Heavy observed an error message that read: “Sorry, something went wrong. People Reported Server Errors & “Something Went Wrong’ Messages The issues were mostly with the website on Facebook, according to users, but some also reported issues with the app and the server connection. Users reported 44% of the issues with the app, 29% on the website, and 27% with a server connection issue. You can see exactly when the spike happened on Instagram in the chart below, DownDetector reported. People Began Reporting Issues with All Three Platforms at the Same TimeĭownDetector reported a spike in issues for all three platforms just before 12 p.m. They’ll likely operate slowly for some time before the platforms are stable again, experts warned. As of early Monday evening, some people were beginning to see the social media platforms back online. The good news is that there may be some positive signals of a fix beginning to come in. However, it’s possible it could take some time to fix the issues if servers are involved.

Both Facebook and Instagram have said they are working on the problem. The issue appears to be widespread, as people are reporting problems around the world. A 5xx error message appears on Instagram’s website, which points to a server issue. People are sharing that they’ve encountered errors, including a “something went wrong” message, when they try to access the platforms. Thousands of users are reporting that Facebook, Instagram, and WhatsApp have all crashed. Facebook, Instagram, and WhatsApp users are reporting issues.

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